ARIS 10.0.2.1.1185787 - problem during client installation

Hello,

we have tried to install the client Architect ARIS.10.0.2.1.1185787 on a pc, once without db local with success and after that with db local, but during the installation we have received this message: Unable to start Software AG ARIS 10 LOCAL and the installation has been failed.

Can someone help me to understand what the problem is?

Thanks and regards,

Eleonora