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Unable to Access ARIS 9.6

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Hi All,
 
Currently we are upgrading ARIS 7.2 to ARIS 9.6 and we have completed all the Process in QA.
 
In UMC we have the URL https://USTRNTQA14.grn.genre.com in Load balancer. we tried to change the https as http(http://USTRNTQA14.grn.genre.com). After we made the change then, UMC , ARIS Architect and Designer 9.6, Download Client are not working. 
So we change the loadbalancer as https://USTRNTQA14.grn.genre.com (Previous URL). But also we faced the same issue. we are not able to access the ARIS server and UMC.
 
Your help would be much useful for us and its highly appreciated. Please advice

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